GIZZAVENICE
Italian Exclusive Brand

SHIPMENT & DELIVERY

SHIPPING METHODS

 

Gizzavenice.com delivers parcels all over the world via DHL Express.  All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. Gizzavenice.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of GizzaVenice By Signorelli Gianluca. All shipments are accompanied with an official invoice with the exact declared value of each item in euro. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.

 

Available items

 

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.
The amount of the transactions made by credit cards will be settled only when processing the order.
If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

 

Pre-orderable items

 

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, gizzavenice.com will promptly inform and refund customers. Gizzavenice.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of GizzaVenice By Signorelli Gianluca that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:

-        Available merchandise will be shipped within 2 weeks from the order’s placement

-        Pre-orderable items will be shipped right after items are available in stock.

 

DELIVERY TIME

 

Gizzavenice.com processes orders in Italy, Venice from Monday to Friday. Gizzavenice.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day.
Gizzavenice.com ships all over the world via DHL Express. Gizzavenice.com cannot be accountable for  carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to gizzavenice.com's control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to Italy take approximately 1-2 working days (excluding the Italian Islands which may take 2-3 working days).
Delivery for shipments addressed to European Union take approximately 2-3 working days.
Delivery for shipments addressed to the Rest of the world take approximately 4-5 working days.

 

SHIPPING COSTS

 

Shipping costs for each specific geographic area are calculated at checkout and listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.

gizzavenice.com offers DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, are included.
Shipments to countries not listed below will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by
GizzaVenice By Signorelli Gianluca.

 

ITALY

The prices shown on gizzavenice.com when shipping to Italy include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: €10.

 

EUROPEAN UNION COUNTRIES

The prices shown on gizzavenice.com when shipping to European Union Countries include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: €20.

Countries included: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Portugal, San Marino, Spain, Sweden, The Netherlands, United Kingdom.

 

NEW EUROPE

The prices shown on gizzavenice.com when shipping to New Europe Countries include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: €30.

Countries included: Albania, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia

 

SWITZERLAND

The prices shown on gizzavenice.com when shipping to Switzerland include import duties, custom fees and taxes and will be delivered with no extra costs.

Shipping costs: € 30

SHIPMENT TRACKING

 

When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order.
To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.

 

SHIPMENT INSURANCE

F

rom the moment of dispatch the package is fully insured with DHL against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at info@gizzavenice.com for support. We do not offer returns based on these accusations once the package has been signed for.

 

DELIVERY

 

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
Gizzavenice.com carefully seals parcels with a customized adhesive tape with the logo of
GizzaVenice By Signorelli Gianluca.
In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact gizzavenice.com at the e-mail address info@gizzavenice.com
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently gizzavenice.com will not accept any related claim.

 

PLEASE NOTE Customer can choose to pick the parcel up c/o the closest DHL point without extra costs. Find the nearest https://locator.dhl.com/ServicePointLocator/m/index.jsp

 

FAILED DELIVERY

 

By placing an order, customers establish a commercial relationship with gizzavenice.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender gizzavenice.com in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

PAYMENT METHODS

 

Gizzavenice.com currently accepts payments using Mastercard, Visa, American Express, Maestro and Bank Transfer.

 

CREDIT CARD

 

When clients place orders online, credit details are forwarded to a protected online banking system provided by Banca Unicredit (Fineco), which accepts Visa, Mastercard, American Express and Maestro.

 

SECURITY OF THE CREDIT CARD

 

In order to receive further protection on e-commerce transactions, gizzavenice.com suggests to activate the PIN codes of security given by Verified by Visa and SecureCode by Mastercard. For further information, gizzavenice.com invites customers to visit the websites www.visa.com and www.mastercard.com.

 

CHARGE OF CREDIT CARD

 

If funds are sufficient and data correctly inserted, the transaction will be automatically authorized.
Customer will then receive an email of the order confirmation.
The amount authorized is temporarily blocked on deposit as a request of payment; the amount is then settled the following working day, while processing the order (shipment of the order or deposit invoice for pre-orders).

 

BANK TRANSFER

 

By clicking on Bank Transfer as payment method, customers automatically receive the order confirmation. In the order confirmation, customers are able to find all the necessary information (bank details, etc.) to complete the payment to gizzavenice.com’s bank account. Bank Transfer orders will be reserved for 48 hours and will only be shipped once the bank transfer has been confirmed. A copy of the bank transfer confirmation must be sent to info@gizzavenice.com within these 48 hours or the order will be automatically cancelled. The order will be processed the same day the payment is received on the bank account of gizzavenice.com. The customer must specify the order number as the payment reason.

In order to proceed with the bank transfer, here are the bank details: 

 

GizzaVenice By Signorelli Gianluca - Banca Unicredit (Fineco)
Iban: IT52F0301503200000005652660
BIC: UNCRITMM 

 

Possible transfer costs as well as bank charges shall be borne by the customer. Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.

 

PRICES AND CURRENCIES

 

Payments as well a refunds for shipments are all invoiced in Euro (EUR). At the beginning of each season, a fixed exchange rate is determined, and is used to determine the estimated price in the local currency. However, when the order is processed, the exchange rate used is the current exchange rate. For this reason, there may be a difference between the estimated cost, and the cost charged at the time of processing. Credit cards will be debited in Euro, and thus, due to exchange rates, the final price will be calculated in the applicable exchange rate the day the credit card company processes the transaction. When a refund is processed, the exchange rate used is that of the current day. This may also cause a variance in the price paid and the price refunded, due to fluctuating exchange rates.

 

TERMS AND CONDITIONS

 

This document contains the terms and conditions that govern the website gizzavenice.com
By using gizzavenice.com the user agrees to respect and act upon all the terms and conditions in this document and all other policies on gizzavenice.com. Users who do not accept these terms may be asked by gizzavenice.com to refrain from using the site.
gizzavenice.com reserves the right to change, remove or replace terms, conditions and policies without notice or warning. 
We urge users to check back often and stay up to date on the latest updates and legal issues.
The use and access of gizzavenice.com is for personal use only.

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